This document contains the terms of use for the hm888 platform, which are binding on all registered members. Please read carefully before using our services — continued use constitutes your agreement to all terms stated herein.
Important Note: By registering an account or using any hm888 service, you confirm that you have read, understood, and agreed to all terms stated in this document. If you do not agree, please discontinue use of this platform.
These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and hm888 ("Platform", "we", "hm888"). This document governs the use of all services provided through the hm888.plus website and the official hm888 mobile app, including all games, promotions, financial functions, and customer support services.
Your use of this platform — whether by registering a new account, making a deposit, playing any game, or simply browsing content — constitutes full acceptance of all terms contained herein. These terms operate together with hm888's Privacy Policy and Responsible Gaming Policy, all of which form one integrated agreement.
Hm888 reserves the right to amend, update, or add to any section of this document at any time. Any changes will take effect immediately upon publication on the website and a notification will be sent to all registered members. Continued use of the platform following any amendment constitutes your acceptance of the updated terms.
Hm888 services are available only to individuals aged 18 and above. By registering an account, you confirm that you have reached the minimum required age. hm888 enforces a strict policy against underage gambling and reserves the right to request proof of age at any time. Accounts found to be owned by underage individuals will be closed immediately and all balances will be forfeited.
Each individual is permitted to hold only one active account at hm888. Registering more than one account — whether using a different name, email address, phone number, or IP address — is strictly prohibited and constitutes a serious breach of these terms. Any duplicate accounts discovered will be closed and all balances and wins will be forfeited without notice.
During registration, you are required to provide truthful, accurate, and current information including your full name (as per your identification document), active mobile number, valid email address, and correct banking details. Inaccurate or false information may result in the suspension or closure of your account along with the forfeiture of all existing balances.
KYC Reminder: Identity verification (KYC) is mandatory before any withdrawal is processed. Please provide a clear copy of your identity card or passport, along with a recent bank statement when requested. This process is typically completed within 24 business hours.
You are solely responsible for the security of your password and login credentials. hm888 recommends using a strong password and enabling two-factor authentication (2FA) for added protection. Any activity carried out through your account is considered to have been performed by you, unless you have reported unauthorised access to our support team.
Hm888 supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR). Minimum and maximum limits for each deposit and withdrawal are as stated on your account's financial page.
| Method | Minimum Limit | Processing Time | Fees |
|---|---|---|---|
| DuitNow | RM 20 | Instant | None |
| FPX | RM 20 | Instant | None |
| TNG eWallet | RM 10 | Instant | None |
| GrabPay / Boost | RM 10 | Instant | None |
| Bank Transfer | RM 50 | 15–60 minutes | None |
Withdrawal requests are processed within 30 minutes after KYC verification is complete. First-time withdrawals from a new account may take slightly longer due to additional security checks carried out by our team. All withdrawals must be made to the same payment method used for the deposit, subject to hm888's anti-money laundering policy.
If your deposit has not been credited to your account within 15 minutes, please contact our customer support team via live chat and include proof of the transaction. hm888 will investigate and resolve the case within 24 working hours. Please keep all receipts or transaction screenshots for reference.
Hm888 offers a range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special seasonal promotions. All bonuses are subject to the wagering requirements stated in their respective promotion terms.
Every bonus credited to your account must be wagered at least according to the rollover rate specified for the relevant promotion (typically between 3x and 20x the bonus value) before any withdrawal is permitted. Failure to meet the wagering requirements before submitting a withdrawal request will result in the cancellation of the bonus and any wins generated from it.
Using more than one account to obtain bonuses, colluding with other players to manipulate bonus requirements, using automated software to fulfil wagering requirements, or any method deemed bonus abuse is strictly prohibited. hm888 reserves the right to void all bonuses and close the account if such abuse is detected.
Bonus Tip: Always read the specific terms of each promotion before claiming a bonus. Rollover rates, eligible games, and bonus validity periods vary by promotion type. Contact customer support if in doubt — our team is available 24/7.
All games available in the hm888 lobby use a Random Number Generator (RNG) that has been independently verified by an internationally accredited certification body. This ensures every game outcome is genuinely random and cannot be manipulated by any party, including hm888 itself.
In the event of an internet disconnection, server failure, or any technical issue during an active game session, hm888 will attempt to restore the session based on saved server records. If restoration is not possible, any affected wagering balance will be returned to your account within 24 hours. Game results that were completed before the disruption occurred are considered final.
For wins exceeding a certain threshold, hm888 reserves the right to conduct additional checks before processing the withdrawal. This is standard procedure to ensure the win is legitimate and does not involve any technical irregularity or manipulation. The review period typically does not exceed 72 working hours.
Hm888 uses 256-bit SSL encryption for all communications between your device and our servers. Personal and financial data is stored in isolated systems with strict access controls. hm888 will not sell, transfer, or disclose your personal information to third parties without your consent, except where required by law or a competent authority.
For detailed information on how we collect, store, and use your personal data, please refer to hm888 Privacy Policy which forms part of this overall agreement.
Hm888 reserves the right to suspend, restrict, or close any account at any time and without prior notice if there is evidence or reasonable suspicion that the account is involved in any of the following activities:
You may also close your account at any time by contacting our customer support team. Any remaining balance will be refunded following KYC verification, provided there are no active bonuses or outstanding wagering requirements. hm888 also offers the option of self-exclusion for members who need a temporary break from gaming activity.
Serious Warning: Any attempted fraud, money laundering, or system manipulation will be reported to the relevant authorities. hm888 cooperates fully with law enforcement agencies when required. Funds in accounts suspected of fraud may be frozen until the investigation is concluded.
Hm888 is not liable for any direct or indirect losses incurred by users as a result of using this platform, including but not limited to financial losses from gaming, service disruptions, technical failures beyond our control, or actions by third parties unrelated to hm888.
The hm888 platform is provided "as is" and we make no guarantee that the service will always be available without interruption, free from errors, or suitable for any particular purpose. That said, we continuously work to maintain the highest possible level of platform stability and reliability.
Players are solely responsible for their decision to play and the amount they wager. hm888 encourages all members to use the responsible gaming control tools available and to play within their financial means. For more information, visit the Responsible Gaming us.
Hm888 reserves the right to amend, update, or replace any section of these Terms and Conditions at any time without prior notice. All changes will take effect immediately upon publication on the hm888.plus website and an in-app notification will be sent to all registered members.
It is your responsibility to review this page periodically to ensure you remain informed of the latest terms governing your use of the hm888 platform. The most recent update date will always be displayed at the top of this document.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the hm888 platform, please contact our customer support team, available 24 hours a day, 7 days a week, through the following channels:
Our team speaks Bahasa Melayu and is ready to assist you with any issues related to the platform, account, transactions, or games. Your satisfaction and comfort are our top priority.
Our Terms and Conditions are more than just a document — they reflect the core values we uphold every day
Funds you deposit are held in a separate account from hm888's operating account. This ensures your balance remains safe and withdrawable at any time, regardless of what happens to the platform's operations.
Hm888 believes in full transparency. All bonus terms, withdrawal limits, and wagering requirements are clearly stated with no confusing fine print — you know exactly what you are agreeing to.
256-bit SSL encryption and multi-layered data storage ensure your personal and financial information never falls into the wrong hands. Independent security audits are conducted on a regular basis.
Once KYC is complete, withdrawals are processed within 30 minutes. No unnecessary delays — your wins are yours and we make sure they reach you promptly.
Every game in the hm888 lobby uses an RNG verified by an independent international body. No manipulation, no bias — every spin and every card hand is genuinely random.
The hm888 support team speaks Bahasa Melayu and is available to assist you at all times — including late nights and public holidays. Live chat response time is under 3 minutes, every day.