Your privacy is a priority at hm888. This document transparently explains how we collect, store, use and protect your personal information — in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).
Note: This Privacy Policy applies to all users accessing the hm888.plus website and the official hm888 mobile app. By using our platform, you agree to the handling of personal data as described in this document.
Hm888 ("we", "Platform", "hm888.plus") takes the privacy and data security of all registered members very seriously. This Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and reflects our commitment to handling your information in a responsible, transparent and secure manner.
We believe trust is the foundation of our relationship with every member. That is why we never sell, rent, or transfer your personal data to any third party for advertising or marketing purposes without your explicit consent. All information collected is used solely for legitimate platform operations and to enhance your experience at hm888.
This policy applies to all data collected through the hm888.plus website, iOS and Android mobile apps, and all our official communication channels including email, live chat, and Telegram. Please read it carefully to fully understand your rights and protections as an hm888 user.
Hm888 only collects personal data that is genuinely necessary to provide a secure, legally compliant and high-quality service. We do not collect excessive or irrelevant data. The following are the categories of data we collect:
| Data Category | Example | Primary Purpose | Mandatory? |
|---|---|---|---|
| Identity | Name, IC, DOB | KYC & age verification | Yes |
| Contact | Email, phone | Account communications | Yes |
| Financial | Bank account no. | Deposits & withdrawals | Yes |
| Technical | IP, device, browser | Security & anti-fraud | Automatic |
| Activity | Game history | Platform analytics & improvement | Automatic |
The personal data we collect is used exclusively for legitimate purposes directly related to the provision of hm888 services. We do not use your data for any purpose outside the scope stated below:
Our Guarantee: hm888 has never used your data to sell to third-party advertisers, build marketing profiles for other companies, or share your personal information without a legitimate basis and your consent. Your data belongs to you.
Hm888 does not sell, rent or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data sharing is necessary and legally permissible:
We work with selected third-party service providers to support platform operations, including payment gateway providers, secure cloud services, and identity verification systems. All these providers are bound by strict confidentiality agreements and may only use your data for purposes directed by hm888.
Hm888 will disclose personal data when required by Malaysian law, a court order or a legitimate request from law enforcement agencies. In such situations, we will endeavour to notify you to the extent permitted by law before any disclosure is made.
In cases involving fraud investigation, money laundering, or serious security threats, relevant data may be shared with law enforcement bodies or appointed security experts to protect the interests of the platform and all members.
Your data security is an investment we take extremely seriously. hm888 implements multiple layers of security to ensure your personal and financial information is protected at every level — from your device all the way to our servers.
Hm888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your browser preferences at any time. However, disabling certain cookies — particularly session cookies — may affect the functionality of the hm888 platform and your gaming experience. We recommend keeping at least session and security cookies enabled for optimal platform performance.
Under PDPA 2010 and hm888's internal policies, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 72 hours.
If any of your data is inaccurate or outdated, you may request a correction and we will update it immediately.
You may request the deletion of your personal data, subject to mandatory legal retention requirements.
You may object to the processing of your data for direct marketing or optional analytics purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform if needed.
In certain circumstances, you may request that the processing of your data be temporarily restricted while an investigation is ongoing.
Important Note: Certain personal data — particularly KYC-related information and financial transaction records — may need to be retained for a minimum period as required by Malaysian law, even after account closure. The right to deletion is subject to these mandatory compliance requirements.
Hm888 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party.
Hm888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements or industry best practices. Any material changes will be enforced as follows:
Continued use of the hm888 platform after any changes to the Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, our team is ready to assist through the following channels:
For user rights requests such as data access, correction or deletion, please contact us by email with your account number and a copy of a valid identification document for identity verification. We will process your request within 72 business hours.
Six things that set hm888's data protection approach apart from other platforms
The same 256-bit SSL encryption technology used by leading banking institutions worldwide protects every bit of data transmitted between your device and hm888 servers.
Hm888 has never sold, rented or transferred your personal data to advertisers or third-party data brokers, and never will. Your data remains exclusively under hm888's control.
All data handling practices at hm888 are designed and audited to ensure full compliance with Malaysia's Personal Data Protection Act 2010, the country's primary data protection legislation.
An automated threat detection system operates around the clock to identify and block unauthorised access attempts, cyberattacks and suspicious activity before they can affect your data.
Through your account settings, you can update personal information, manage communication preferences, request a copy of your data, or initiate account closure at any time.
Comprehensive security assessments by internationally accredited independent audit firms are conducted regularly to ensure hm888's data protection systems consistently meet the highest industry standards.